Policies
The fine print, made plain.
Please read these before sending a deposit. Sending your deposit means you have read and agree to the booking and event policies.
Reservations and payment
- A non refundable $150 deposit reserves your date and time, and is credited toward your total.
- Dates are first come, first served. No holds without a deposit. Confirm availability before sending payment.
- The remaining balance is due before cooking begins. Individual payments from guests are not accepted.
- Final guest count and menu changes are due at least 2 days before your event. After that you are charged for the confirmed count, even if fewer guests attend. Additional guests are subject to availability.
Cancellations, rescheduling and weather
- Deposits are non refundable.
- With more than 7 days’ notice, you may transfer your deposit once to another available date.
- Cancelling or rescheduling 7 days or less before your event forfeits the deposit. A new deposit is needed to book again.
- Rain or shine when conditions are safe. If rain is expected, the host provides a safe covered cooking area approved by the team, with proper ventilation and clearance from heat and flames.
- Weather rescheduling follows the same deadlines. Service may be modified or stopped if conditions become unsafe.
Setup, safety and property
- The host provides guest tables, chairs, linens, decorations and drinks. Teppanyaki Bros provide cooking equipment, food prep tables, plates and forks.
- Please have a flat, clear cooking area, good lighting, parking or unloading access and a clear pathway ready before arrival. The host arranges venue permission and any approvals.
- Live cooking involves heat, smoke, oil and grease. An oil pan and protective mat are used, but surrounding surfaces cannot be guaranteed free of splatter. Move valuables and delicate items, and mention sensitive surfaces before booking.
- Please have guests and setup ready at the confirmed start time. Delays may shorten service. The chef will share an arrival estimate on the day.
Allergies
- Share all allergies and dietary restrictions before booking so the team can confirm whether they can accommodate your event.
- Food is prepared on shared equipment, so an allergen free meal cannot be guaranteed. Substitutions must be approved in advance.
- Outside meats are not cooked.
Summarized from the Policy highlight on @teppanyaki.bros. The highlight is the final word.